RockAuto Website Review & Ratings + RockAuto Coupons
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RockAuto Website Review & Ratings + RockAuto Coupons

RockAuto: Products & Services

Rockauto.com is an online family business that deals with general automotive parts, auto marine parts, light and heavy commercial truck parts, automotive engine parts, suspension systems, Motorcycle parts, tools and universal parts.Rockauto.com specializes with auto parts from over 200 manufactures with a healthy customer base. The company has no mechanics but online service catalogues assist the potential customer.

RockAuto: Company Background

RockAuto.com was founded in 1999 by the Taylor family. The family had been in the automotive engineering for the last three generations. The Taylor’s’ realized that the few computerized parts guides existing were quite difficult to use and their product range was quite limited to fewer manufacturers. Jim Taylor and Tom Taylor embarked on building their own database from the manufacturers’ catalogue and that was the birth of Rockauto.com.The Company is based in Madison Wisconsin, U.S.A,  with Jim as C.E.O and Tom as the marketing vice president. The company has only employees who are all members of the Taylor’s family.

RockAuto: Customer Feedback & Reviews

The feedback received from the customers is satisfactory. Mr. Warren from Mexico in his email feedback notes that the deliveries are timely; the pricing is lower than local stores and shipping costs are not exaggerated. According to customer lobby RockAuto.com has received over 7818 reviews which are all positive. Good customer experience is placed at 5/5 stars, RockAuto price for value is 5/5 stars. All the customers who have gone through RockAuto.com   admit that they would return  to the site for any auto part. Dan. D says that he ordered a part from rockauto.com and in the next 24hrs the delivery had been, made.

RockAuto: Business Credibility & Trustworthiness

RockAuto.com has been a BBB accredited business since 8/6/2007.It has a rating of A+ on a scale of A+ to F, The main reasons for this rating are; Length of time the business has been operating, Complaint volume filed with BBB for business of this size, positive response to the 1422 complaints filed against business and the availability of sufficient background information on RockAuto.com.

RockAuto.com had a very high score for the above factors raised.

RockAuto: Website Popularity & Google Ranking

RockAuto.com has an impressive Google page rank of 5/10.Alexa traffic rank is at 14 634 worldwide with a rank of 3128 at the U.S.

It has a 5 star ranking for its back links which stands at 2175. Webstatsdomain states that the site gets 79% of its traffic from the United States. It is good for Search Engine Optimization with a score of 18%. The organic keywords are 1465.

RockAuto: Social Media Presence

Rockauto.com has an active Facebook page with over 4368 likes and 95 people talking about the page. The page is frequently updated and also provided video links for the do it Yourself (D.I.Y) market. The company has a twitter account with 437 followers .This social platform provides the customer with an avenue to share their experience on service delivery at Rockauto.com.

The company also posts its publication on the Rss feeds to reach a wide range of potential partners.

RockAuto: Website Security & Safety

Webstatsdomain rates autorock.com average on security. It has a rating of 50/100.Google’s safe browsing gives a safe verdict. Avg Antivirus gives a Warning while the WOT rating is excellent. The site gets 3.5/5 stars on webstatsdomain.com. Trustlogo.com  rates rockauto.com as authentic and safe. It uses the SSL for secure transactions by encrypting data. The stateless http helps in deleting already completed transaction vital information from the domain.

RockAuto: Pricing & Packages

The prices are quite fair compared to most auto-shop accessories. The price ranges from 8 cents for an oil drain plug gasket to $589 for an engine build kit. According to consumer lobby most customers prefer Rock Auto because of their low priced items. The Auto parts price comparison section on the main RockAuto.com website highlights that their prices are quite regular and not special. Promotional discounts do exist for specific products.

RockAuto: Shipping Rates & Policies

The prices are quite fair compared to most auto-shop accessories. The price ranges from 8 cents for an oil drain plug gasket to $589 for an engine build kit. According to consumer lobby most customers prefer Rock Auto because of their low priced items. The Auto parts price comparison section on the main RockAuto.com website highlights that their prices are quite regular and not special. Promotional discounts do exist for specific products.

Shipping Rates & Policies

Summarize this company's shipping policy and shipping rates. Do they ship on time? Do they ship internationally? To which countries?

Shipping rates are calculated using real time FedEx, U.S.  Postal services, UPS, DHL and con-Way rates. The shipping cost may vary with the quantity of order and destination of shipment.

Additional fees are charged for special order items after an order is submitted no extra charges are added.RockAuto.com offers international deliveries outside the U.S.A. If a tax lien or V.A.T exists for the order rocket will prepay the tax and import duty hence offering the same convenience as the U.S. customers.

Prepayment of tax is limited to certain countries, warehouses and shipping method. If a tax amount does not appear in a portion of an order, RockAuto.com is unable to pay for that shipment; hence the carrier may ask the customer to pay for the taxes.

RockAuto: Payment Methods Accepted

The varied payment methods are through PayPal, MasterCard, Visa and American express. Wire transfers, checks/money orders and cash deposits for our customers at Wells Fargo banks.

For the Canadian customers cash deposits can be made to Bank of Montreal, Royal Bank of Canada and TD Canada Trust banks. Canadians can also pay with checks, money order and the online Bill Pay service. Customers may also make electronic Fund transfers in their currencies.

RockAuto: Returns, Refunds & Exchange Policy

Every item is returnable for full part cost credit within a period of 30 days. Except for certain special orders and selected items on the catalogue. If the customer is unsatisfied with a product, it can be returned for a refund but minus the shipping cost. The customer can have the option of producing a return shipping label for a return from the Order & Return Status page. The shipping amount will be deducted from the refund. For revoked deliveries or wrong address, the cost of reshipment will be deducted from the refund.

RockAuto: Product images & screenshots
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